Політика доставки
We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand our procedures and guidelines.
Shipping Methods
We offer domestic shipping within Cyprus using two trusted courier services: ACS and BOX NOW. These services ensure fast and secure delivery of your orders within approximately 1-3 working days.
We ship worldwide. Our international shipping services are held by the world's leading courier companies and vary according to the destination, with delivery timeframes from 2 to 6 working days. More detailed information on shipping time, methods and rates used for your destination will be provided during the checkout.
Shipping Costs
We strive to provide affordable shipping options. Our shipping costs are based on the weight and dimensions of the package, as well as the delivery address. The exact shipping cost will be calculated and displayed during the checkout process. Please note that we may offer free shipping promotions from time to time, subject to specific conditions mentioned on our website.
Processing Time
Once your order is placed and payment is confirmed, we will process it within maximum of 2 business days. This includes order verification, packaging, and handing it over to the courier service. Please note that processing time does not include weekends or public holidays.
Order Tracking
We provide order tracking for all shipped orders. Once your package is dispatched, we will send you a shipment confirmation email containing a tracking number and instructions on how to track your order. You can visit the courier service's website or use their tracking portal to monitor your shipment's progress.
Returns and Refunds
For information on returns and refunds, please refer to our separate Return and Refund Policy. Shipping costs associated with returns will be the responsibility of the customer unless the return is due to an error on our part or a defective item.
Lost or Damaged Shipments
We take great care to ensure that your orders are well-packaged and protected. However, in the rare event that a shipment is lost or arrives damaged, please contact our customer support team immediately at boutique@sheliah.com. We will initiate an investigation with the courier service to resolve the issue promptly. If necessary, we will offer a refund, replacement, or initiate a claim with the courier service on your behalf.
Shipping Restrictions
We comply with all relevant shipping regulations and restrictions. However, there may be certain items that we are unable to ship due to legal or safety reasons. Please refer to our website for a list of prohibited items.
Modifications to the Policy
We reserve the right to modify or update this shipping policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates. By continuing to use our services, you accept and agree to the latest version of the shipping policy.
Contact Information
If you have any questions, concerns, or need assistance related to shipping, please contact our customer support team. You can reach us via email at boutique@sheliah.com. Our team is available from Monday to Friday 9:00-17:00 (GMT+2) to assist you.
Thank you for choosing SHELIAH. We appreciate your trust and look forward to serving you with excellent shipping services.
Sincerely,
SHELIAH