Політика повернення коштів

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Click here to request a return now.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You can start the return by login to your account and submitting the request or contacting us at boutique@sheliah.com providing the order number. 

Submit a return request via customer account

To create a return click here or follow the steps below:

Click the profile icon in the store's navigation and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. After the product is returned, inspected and accepted by us, you receive a refund.

You can always contact us for any return question at boutique@sheliah.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at boutique@sheliah.com.

 

Contact Information

If you have any questions, concerns, or need assistance, please contact our customer support team. You can reach us via email at boutique@sheliah.com. Our team is available from Monday to Friday 9:00-17:00 (GMT+2) to assist you.

Thank you for choosing SHELIAH. We appreciate your trust and look forward to serving you with excellent shipping services.

Sincerely,
SHELIAH